YOUR DATA

Delete your TaperDesk account and data

This page explains how to delete a TaperDesk user account or a whole business, from the website or the TaperDesk mobile apps.

Remove your user account

1. Sign in at taperdesk.com/login or in the TaperDesk app.
2. Open Profile and choose Remove my user account.

This deletes your personal login immediately. It does not delete any business: appointments, sales, and reports you worked on remain with that business. If you own a business, you must first transfer ownership to another team member or delete the business.

Delete a business (owners only)

Deleting a business starts a 30-day grace period. During that time online booking is paused, the TaperDesk subscription is set to end at the close of the current billing period, and the owner can export data or cancel the deletion. After the grace period the business, its locations, team access, customers, appointments, files, and messaging history are permanently deleted; backups expire within 30 days.

Retention

If a subscription has been canceled or expired, business data is retained for 180 days. Payment and payout records processed by Stripe are retained by Stripe as required by law and are not controlled by TaperDesk. See the Privacy Policy.

Can’t sign in?

Email privacy@taperdesk.com from the email address on the account. We’ll verify the request and confirm when it is complete.

Booked with a Shop?

If you are a client of a Shop that uses TaperDesk, the Shop controls your appointment information and can export or anonymize it using the client’s Privacy request action. Ask the Shop, or email privacy@taperdesk.com and we’ll pass your request to the Shop.