LEGAL
Privacy Policy
This policy explains how TaperDesk, a product of NoorVerse Connect LLC, handles personal information when you use taperdesk.com, the TaperDesk apps, and Shop booking pages.
Who is responsible
For Shop owners and team members, TaperDesk is responsible for your account information. For clients of a Shop, the Shop decides what information it collects about you and how it uses it; TaperDesk processes that information on the Shop’s behalf to provide the software. Contact the Shop for questions about your appointments or the data it holds about you.
What we collect
- Account information: email address, password (stored by Firebase Authentication, never visible to us), name, role, and the record of when you accepted these terms.
- Business information: business and location details, hours, services, prices, team schedules, settings, and subscription status.
- Information Shops enter or clients submit when booking: client names, phone numbers, email addresses, appointment details, notes, preferences, visit and payment history, and whether a client agreed to receive texts.
- Payment information: processed by Stripe. We receive limited details such as a Stripe customer ID, subscription and payment status, and amounts; we do not receive or store full card numbers.
- Device and technical information: push-notification tokens for devices where you enable notifications, and service logs (such as IP address, browser type, and error details) used for security and troubleshooting.
- Support messages you send to us.
How we use information
To provide and secure the Service; to let Shops manage bookings and send transactional messages such as confirmations, reminders, and receipts; to process subscription billing; to provide support; to prevent fraud and abuse; and to understand, in aggregate, how the Service is used so we can improve it. We do not sell personal information and we do not use Shop client data for our own advertising.
Cookies, local storage, and analytics
TaperDesk does not use advertising cookies, Google Analytics, Meta pixels, or other third-party tracking on our website or booking pages. We use your browser’s local and session storage to keep you signed in, remember setup progress, and run the live demo. We count a small set of website and setup steps (for example, “pricing page viewed” or “workspace created”) as daily totals that contain no names, emails, phone numbers, account identifiers, or appointment details.
Service providers
- Google Firebase / Google Cloud — authentication, database, file storage, hosting, server functions, and push notifications (Firebase Cloud Messaging).
- Google Workspace — sending product and transactional email.
- Stripe — TaperDesk subscription billing and, once available, online card payments and deposits for Shops.
- Twilio — text messages, only once SMS is activated (not active yet).
- Apple and Google — app distribution and push-notification delivery for the mobile apps.
These providers process information on our instructions to provide their services. We may also disclose information if required by law or to protect the safety and rights of users and the Service.
Email and text messages
Transactional email is sent on behalf of the Shop you booked with. Text messages are not yet active; when they are, they will be sent only to clients who opted in, and you can reply STOP at any time to opt out or HELP for help. Mobile numbers and text-messaging consent are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. They are shared only with the messaging provider that delivers the texts on the Shop’s behalf. We may email business owners about TaperDesk; every such email includes a way to unsubscribe.
Account deletion and data retention
We keep account and business data while the account is active.
Removing your user account (Profile → Remove my user account) deletes your personal login immediately. It does not delete any business: appointments, sales, and reports you worked on remain with that business. A business owner must first transfer ownership to another team member or delete the business. Deleting a business (owner only) starts a 30-day grace period during which online booking is paused, the TaperDesk subscription is set to end at the close of the current billing period, and the owner can export data or cancel the deletion. After the grace period the business, its locations, team access, customers, appointments, files, and messaging history are permanently deleted; backups expire within 30 days. If a subscription has been canceled or expired, business data is retained for 180 days. Payment and payout records processed by Stripe are retained by Stripe as required by law and are not controlled by TaperDesk. Businesses can export or anonymize an individual client’s data from the client’s Privacy request action.
Limited records may be kept longer where the law requires it. See Data deletion.
Your choices and rights
You can view and update your information in the app, delete your account from the account menu, and ask us for a copy of your information or to correct or delete it by emailing privacy@taperdesk.com. Clients of a Shop should contact the Shop first; we will help the Shop respond. Depending on where you live you may have additional rights, and we will respond as required by applicable law.
Security
Data is encrypted in transit, access is limited by role and by business, and each Shop’s data is separated from other Shops’ data. No system is perfectly secure; please use a strong password and report concerns to support@taperdesk.com.
Children
TaperDesk accounts are for businesses and are not directed to children. Shops may record appointments for minors at a parent’s or guardian’s request.
Changes
If we make a material change, we will update the version and date above and notify account owners before it takes effect.
Contact
Privacy questions and requests: privacy@taperdesk.com. General support: support@taperdesk.com.