LEGAL
Terms of Service
These Terms govern your use of TaperDesk, including taperdesk.com, the TaperDesk web app, and the TaperDesk mobile apps (the “Service”). TaperDesk is a product of NoorVerse Connect LLC (“TaperDesk”, “we”, “us”). By creating an account or using the Service you agree to these Terms and our Privacy Policy.
1. The Service
TaperDesk is software for appointment-based personal-care businesses such as barbershops, hair salons, nail salons, and spas (“Shops”). It provides online booking, scheduling, client records, checkout records, staff management, reporting, and related tools. Features marked “coming soon” are not yet available.
2. Shops and their clients
Each Shop is an independent business. TaperDesk provides software only; we are not the provider of any barber, salon, nail, spa, or other service, and we are not a party to appointments between a Shop and its clients. Each Shop sets its own services, prices, deposits, cancellation and no-show policies, and is responsible for them. Clients who book through a Shop’s booking page should contact that Shop about appointments, policies, and charges.
3. Accounts
You must provide accurate information, verify your email, keep your password confidential, and give team members only the access they need. You are responsible for activity under your account and your workspace. You must be at least 18 and able to enter into a contract for your business.
4. Free trial
New workspaces receive a 14-day free trial. No payment card is required to start a trial. If you do not subscribe by the end of the trial, the workspace becomes read-only; you can still view your data and subscribe at any time.
5. Subscription, pricing, and the Founding Shop offer
The standard price is $49 per month for your first location and $39 per month for each additional location, in US dollars, plus applicable taxes, if any. Subscriptions are billed monthly in advance through our payment processor, Stripe, and renew automatically each month until cancelled. You authorize us and Stripe to charge your payment method for each renewal. We will tell you by email before changing the price of an existing subscription.
Founding Shop offer. When we are running it, as shown on our pricing page and at checkout, the Founding Shop offer prices a qualifying Shop’s first location at $29 per month. Founding Shop pricing applies only to the first location of a qualifying shop, only while that shop’s subscription remains continuously active (a cancellation or a lapse for non-payment ends it), and is not transferable. Additional locations are billed at the standard additional-location price. The offer is limited to the first 100 qualifying shops; demo, test, and duplicate workspaces do not qualify. Once the limit is reached the offer ends automatically. Any offer we describe as lasting “for life” means for the life of that continuous subscription, as described here.
Referral credits, coupons, or other discounts are available only when we publish their terms.
6. Cancellation and refunds
You can cancel at any time from the billing portal in Settings or by emailing support@taperdesk.com. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep access until then. Fees already paid are not refundable except where required by law or where we decide otherwise in a particular case. If a payment fails, we may give a short grace period and then restrict the workspace to read-only until payment is made.
7. Shop payments
Online card payments and deposits from a Shop’s clients are not generally available yet. Before we offer them to a Shop, we will show that Shop the applicable processing terms and fees, and the Shop will need to accept them. Shops remain responsible for their own prices, refunds, taxes, and policies. Card numbers are handled by Stripe and are not stored by TaperDesk.
8. Text messages (SMS)
Text messaging is not yet active. When a Shop enables it, clients who opt in may receive appointment confirmations, reminders, and updates from that Shop. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to texts is never a condition of booking. Shops must only text clients who have given consent and must follow applicable messaging laws and carrier rules.
9. Acceptable use
You may not use the Service to break the law; send spam or unsolicited marketing; upload content you don’t have rights to; harass anyone; collect data about people without a lawful basis; probe, scan, or disrupt the Service; access other tenants’ data; resell the Service without our permission; or reverse engineer it except where the law allows. We may suspend accounts that violate these rules.
10. Your data, retention, and deletion
You own the business and client data you put into TaperDesk. You give us permission to host and process it only to provide and support the Service, as described in the Privacy Policy. You are responsible for having the notices and permissions needed to enter your clients’ and staff members’ information. After a trial ends, the workspace becomes read-only.
Account and business deletion
Removing your user account (Profile → Remove my user account) deletes your personal login immediately. It does not delete any business: appointments, sales, and reports you worked on remain with that business. A business owner must first transfer ownership to another team member or delete the business. Deleting a business (owner only) starts a 30-day grace period during which online booking is paused, the TaperDesk subscription is set to end at the close of the current billing period, and the owner can export data or cancel the deletion. After the grace period the business, its locations, team access, customers, appointments, files, and messaging history are permanently deleted; backups expire within 30 days. If a subscription has been canceled or expired, business data is retained for 180 days. Payment and payout records processed by Stripe are retained by Stripe as required by law and are not controlled by TaperDesk. Businesses can export or anonymize an individual client’s data from the client’s Privacy request action. See Data deletion.
11. Changes to the Service and these Terms
We may improve or change features. If we make a material change to these Terms, we will notify account owners by email or in the app before it takes effect and may ask you to accept the updated Terms to continue using the Service.
12. Disclaimers and liability
We work hard to keep TaperDesk available and secure, but the Service is provided “as is” and “as available,” and we do not promise it will be uninterrupted or error-free. To the extent permitted by law, TaperDesk’s total liability for any claim relating to the Service is limited to the amounts you paid us for the Service in the 12 months before the claim, and we are not liable for indirect or consequential losses such as lost profits or lost data. Nothing in these Terms limits liability that cannot be limited by law.
13. Contact
Questions about these Terms: support@taperdesk.com.